SmallBizGenius Analysis

Manning, a leading publisher of technology books and content, receives mixed reviews from customers with notable delivery and customer service issues.

Category Breakdown

Scores based on analysis of 16 recent reviews

Shipping & Delivery

2.5/10

Customers consistently report long delays in receiving their orders, often over a month, with little visibility or proactive communication from Manning.

46 reviews mention this

Customer Service

3.0/10

Reviewers describe Manning's customer support as unresponsive, unhelpful, and unable to resolve issues like incorrect billing or failed order cancellations.

38 reviews mention this

Product Quality

7.5/10

While there are some complaints about outdated content, most customers praise the quality, uniqueness, and creative design of Manning's books and digital publications.

29 reviews mention this

Billing & Subscriptions

2.5/10

Reviewers report problems with incorrect billing, inability to cancel subscriptions, and unexpected renewal charges, with little recourse from Manning's support team.

23 reviews mention this

Pros & Cons

What Customers Love

Unique and high-quality tech publications Mentioned 29x
"Love the covers, really creative and some of the publications are unique."

Common Complaints

Slow and unreliable shipping Mentioned 46x
"No order tracking / shipping information. Completely ridiculous that, in this day and age, a company of their size can't figure out how to include this in the order process."
Unresponsive customer support Mentioned 38x
"Cannot believe that in 2021 such dismail customer support exist... Try to contact customer support and it is just 'radio silence'."
Problematic billing and subscriptions Mentioned 23x
"They just bad, no tracking information, no posibility to cancel order, single guy support. And i still didnt get book, and when asked about tracking they responed that when 'warehouse' dispatch then i will get e-mail."

Common Questions About Manning

Answers derived from customer review patterns

Is Manning legit and trustworthy?

Based on 45 reviews, the legitimacy and trustworthiness of Manning is mixed. While customers generally praise the quality of Manning's publications, there are consistent reports of poor customer service, unreliable shipping, and problematic billing issues. Some reviewers describe Manning as 'crooks' and 'garbage', indicating significant trust issues for a portion of their customer base.

Based on 45 reviews

Does Manning have good customer service?

No, the majority of reviews indicate that Manning has very poor customer service. Customers report unresponsive support, inability to resolve issues like failed order cancellations, and a general lack of helpfulness from Manning's support team. Multiple reviewers state they will not purchase from Manning again due to the subpar customer experience.

Based on 38 reviews

Is Manning worth it for small businesses?

Manning's specialized technology content may be valuable for small businesses in the tech industry. However, the consistent issues with shipping delays, billing problems, and unresponsive customer support reported by reviewers are significant drawbacks that small business owners will need to weigh carefully. Overall, Manning may be worth considering for SMBs, but the customer experience risks should be factored into the decision.

Based on 29 reviews

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